14-Day Refund Policy

1. The 14-day no-questions-asked promise

2. How to request a refund

You have two simple ways to request a refund within the 14-day window:

• Option A — Email us directly: Send a short email to support@gestu.ca from the email address you used at checkout (or include your Stripe/Link receipt number or GESTU-... activation code) and say "Please refund my Gestu Pro subscription." You do not need to give a reason. We process refund requests within 2 business days.
• Option B — Self-service via Link (Stripe Managed Payments): Because your subscription on gestu.ca is sold through Stripe Managed Payments / Link as Merchant of Record, you can also open your receipt email or visit link.com to manage your order or submit a refund request directly through Link. To prevent payment disputes, Link may also issue refunds within up to 60 days of a charge under its Merchant of Record buyer-protection policies.
• When the money arrives back: Once issued, refunds are credited back to your original payment method. Depending on your card issuer or bank, funds typically appear on your statement within 5 to 10 business days.
• Google Play Purchases: If you subscribed to Gestu Pro inside the Google Play Store build (app.gestu.assistant) rather than on gestu.ca, your payment was processed by Google Play; you may request a refund through Google Play's order history or by emailing support@gestu.ca with your Google Play order number (GPA....).

3. How to cancel your yearly auto-renewal (without a refund)

If you want to keep using Gestu Pro for the remainder of the year you already paid for, but do not want your subscription to auto-renew next year:

• Cancel via Link: Click the subscription management link in your checkout receipt or renewal reminder email, or sign in at link.com, and select Cancel subscription.
• Cancel by Email: Email support@gestu.ca at any time before your renewal date and ask us to turn off auto-renewal.
• Effect of Cancellation: Turning off auto-renewal stops all future annual charges. Your activation code and Gestu Pro features stay fully active until the end of your current paid 12-month period.

4. Recognizing the charge on your card statement

Statement Descriptor — LINK.COM* GESTU: Because Stripe Managed Payments / Link acts as the Merchant of Record for gestu.ca, your credit card or bank statement will show LINK.COM* GESTU. If you ever do not recognise a charge or want it reversed, please email support@gestu.ca or use link.com first rather than filing a credit-card chargeback — we will gladly refund you directly and much faster than a bank dispute.

5. What happens to your app and data after a refund

• Licence Revocation: When a refund is issued, our entitlement server revokes your activation code and device virtual keys within minutes, and stops future auto-renewals.
• Zero Data Deletion: Refunding or cancelling Gestu Pro never deletes anything on your phone. Your chat history, memories, scheduled tasks, downloaded local models, and Gestu Build Linux sandbox files remain intact on your handset, and the app immediately continues working in Free Forever mode (with on-device AI and Bring Your Own Key across ~30 providers).

6. Statutory consumer cancellation rights

This 14-day no-questions-asked refund policy is offered in addition to, and does not limit, any mandatory cancellation, cooling-off, or refund rights you hold under applicable consumer protection laws—including the Ontario Consumer Protection Act, 2002 (and the Ontario Consumer Protection Act, 2023 upon entry into force), the Quebec Consumer Protection Act, or European Union / United Kingdom consumer distance-selling regulations.

7. Contact